• Full Time
  • Amsterdam
  • 1 maand geleden geplaatst

Strategic Accounts Director. Fashion, Amsterdam

We are looking for a Strategic Accounts Director who will be commercially responsible for our 2 strategic online accounts: Zalando & Amazon. As we continue to grow our business with them, you will be key to the success of our online strategy, focusing on margin drivers, omnichannel customer experience, assortment, programmatic investments as well as support to the co-operative Brand campaigns.

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We are looking for a commercial Strategic Accounts Director with a love for fashion.

Strategic Accounts Director

As our Strategic Accounts Director, you’ll be commercially responsible for our 2 strategic online accounts: Zalando & Amazon. The over-arching goal is to build strong relationships with our partners, to grow the accounts across all the business models, whilst driving common goals and encouraging a common set of values.

You will also be responsible to support all online Partner Programs such as About You, eBay, La Redoute, and Spartoo.
This requires forecasting and driving all revenue and margin KPI’s, performance trends, and volumes across both wholesale, partner programs, and other account initiatives.
As we continue to grow our business with them, you will be key to the success of our online strategy, focusing on margin drivers, omnichannel customer experience, assortment, programmatic investments as well as support to the co-operative Brand campaigns.

You will be the key driver of harmonizing the assortment between our accounts, as well as optimizing seasonal and special buys. Key focus maintaining wholesale future orders and maximizing in season re-orders. You will be responsible for owning the trade and promotional calendar, in very close cooperation with the online and brand marketing team, setting their targets, KPI’s and guiding the teams to achieve this.

For the commercial collection and buying process, you are working together with the digital merchandiser and buyer to deliver the right process and continually optimize stock position for the digital P&L.

As a manager, you will inspire the teams to think dynamically and innovatively as we grow with our partners. Not only will we focus on sales, but also our common set of values such as diversity, inclusion, and sustainability.

We want to focus our business relationship on decisions that encourage an evolving set of core customer principles in these key topics. This is an exciting time to help shape that strategy between us and our partners.

This role also acts as a guiding force across our other marketplace and online relationships, helping our colleagues in market work to similar standards and metrics. You will continue to evolve our online strategic accounts strategy across our global portfolio.

In short, this is a very interesting next step in the e-commerce world!

Tasks and Responsibilities

  • Manage and build the relationship of our online strategic accounts.
  • Forecast and formulate all healthy revenue and margin KPI’s, performance trends, and volumes across both wholesale, partner programs, and other account initiatives (ie. ZFS, connected retail, etc).
  • Guide teams to deliver all KPI’s, performance trends, and volumes.
  • Improve healthy sales, margin, and customer experience.
  • Harmonize the assortment to grow the accounts optimal to the end consumer, as well as drive down the discounting and cannibalization.
  • Optimize and forecast sales, promotions, sell-through, and conversion targets across all platforms.
  • Stimulate the growth of the account through strategic contractual agreements and through brand campaigns.
  • Work with the strategic and marketing teams to deliver well-rounded, tactical, and strategical plans.
  • Motivate and manage the account and support teams to reach maximum performance and account value.
  • Support the formulation of the online assortment based on historic and forecasted category site performance, customer needs, brand campaigns, and product strategies.
  • Model variations of business models to negotiate and steer the account to continuous improvements.
  • Working with the digital merchandiser to deliver a commercial buying process and protect the profitability of the collections and to optimize stock position for the accounts.
  • Continue to drive strong collaborative relationships across the E-Commerce, insights, marketing, creative, and wider merchandising teams.
  • A Global role, heading EU region strategic accounts team and supporting non-EU teams.
  • Responsible for implementation and technical support on global marketplaces (excl China).

Online Visual Merchandising:

  • Drive improvements of the visual merchandising strategy, ensuring that product listings are on brand, optimized for sales, and ahead of the competition.
  • Use analysis and data to evaluate the impact of any visual merchandising changes and continually drive improvements
  • Continuously improve visual merchandising – identify new activity that will support trading of the marketplaces

Customer:

  • Deliver customer-centric strategy – improve all customer touchpoints across service, site experience, offers, technology, product, visual merchandising display, and communications
  • Investigate opportunities to contribute to G-Star’s customer identification strategy (understanding our consumers where ever and whenever they shop).
    Systems and Reporting
  • Utilize Tableau, analytics, or other tools, ensure business and performance knowledge across the teams.
  • Create actionable reporting and easy to consume performance analysis across sales, product, customer journey, customer behavior, platforms, markets, trading activity, and testing activity.

What you bring to the table:

  • Savage negotiating skills
  • Strong skills in account relationship building and maintenance
  • Extensive global trading experience with major platforms like Amazon and Zalando.
  • Strong analytical, problem-solving, project and change management expertise
  • Expert Excel skills.
  • Experience with Tableau or using similar BI insights tools preferred
  • Excellent forecasting and planning skills
  • Strong cross-functional leadership skills with partnership experience across functional teams
  • Strong team player
  • Good understanding of digital marketing strategies including brand campaigns, paid social media, display advertising
  • Strong seasonal planning and campaign launch planning
  • Hands-on trading, marketing, and promotion experience within a retail environment (preferably fashion)

Skill Set:

  • Extensive experience with relationship management and negotiating with large strategic accounts
  • Experience in an international digital trading team driving change and growth
  • Commercially focused with an understanding of the nuances of an entrepreneurial brand
  • Have demonstrative knowledge of online buying behaviors with proven experience of delivering online customer experience improvement
  • Customer-focused
  • Resilient – experience of managing rapid change and growth.
  • People leader with a clear and concise communication style.

What we bring to the table:

Beyond a competitive salary, working at G-Star brings many other perks and exciting opportunities: an awesome and diverse team that collaborates to change the game; a work environment that offers room for fun, inspiration, and innovation; a clothing budget; a healthy, fresh and delicious lunch and even discounts in various fitness clubs and last but not least, a discount on a new bicycle.

We are looking for a commercial Strategic Accounts Director with a love for fashion.

Strategic Accounts Director

As our Strategic Accounts Director, you’ll be commercially responsible for our 2 strategic online accounts: Zalando & Amazon. The over-arching goal is to build strong relationships with our partners, to grow the accounts across all the business models, whilst driving common goals and encouraging a common set of values.

You will also be responsible to support all online Partner Programs such as About You, eBay, La Redoute, and Spartoo.
This requires forecasting and driving all revenue and margin KPI’s, performance trends, and volumes across both wholesale, partner programs, and other account initiatives.
As we continue to grow our business with them, you will be key to the success of our online strategy, focusing on margin drivers, omnichannel customer experience, assortment, programmatic investments as well as support to the co-operative Brand campaigns.

You will be the key driver of harmonizing the assortment between our accounts, as well as optimizing seasonal and special buys. Key focus maintaining wholesale future orders and maximizing in season re-orders. You will be responsible for owning the trade and promotional calendar, in very close cooperation with the online and brand marketing team, setting their targets, KPI’s and guiding the teams to achieve this.

For the commercial collection and buying process, you are working together with the digital merchandiser and buyer to deliver the right process and continually optimize stock position for the digital P&L.

As a manager, you will inspire the teams to think dynamically and innovatively as we grow with our partners. Not only will we focus on sales, but also our common set of values such as diversity, inclusion, and sustainability.

We want to focus our business relationship on decisions that encourage an evolving set of core customer principles in these key topics. This is an exciting time to help shape that strategy between us and our partners.

This role also acts as a guiding force across our other marketplace and online relationships, helping our colleagues in market work to similar standards and metrics. You will continue to evolve our online strategic accounts strategy across our global portfolio.

In short, this is a very interesting next step in the e-commerce world!

Tasks and Responsibilities

  • Manage and build the relationship of our online strategic accounts.
  • Forecast and formulate all healthy revenue and margin KPI’s, performance trends, and volumes across both wholesale, partner programs, and other account initiatives (ie. ZFS, connected retail, etc).
  • Guide teams to deliver all KPI’s, performance trends, and volumes.
  • Improve healthy sales, margin, and customer experience.
  • Harmonize the assortment to grow the accounts optimal to the end consumer, as well as drive down the discounting and cannibalization.
  • Optimize and forecast sales, promotions, sell-through, and conversion targets across all platforms.
  • Stimulate the growth of the account through strategic contractual agreements and through brand campaigns.
  • Work with the strategic and marketing teams to deliver well-rounded, tactical, and strategical plans.
  • Motivate and manage the account and support teams to reach maximum performance and account value.
  • Support the formulation of the online assortment based on historic and forecasted category site performance, customer needs, brand campaigns, and product strategies.
  • Model variations of business models to negotiate and steer the account to continuous improvements.
  • Working with the digital merchandiser to deliver a commercial buying process and protect the profitability of the collections and to optimize stock position for the accounts.
  • Continue to drive strong collaborative relationships across the E-Commerce, insights, marketing, creative, and wider merchandising teams.
  • A Global role, heading EU region strategic accounts team and supporting non-EU teams.
  • Responsible for implementation and technical support on global marketplaces (excl China).

Online Visual Merchandising:

  • Drive improvements of the visual merchandising strategy, ensuring that product listings are on brand, optimized for sales, and ahead of the competition.
  • Use analysis and data to evaluate the impact of any visual merchandising changes and continually drive improvements
  • Continuously improve visual merchandising – identify new activity that will support trading of the marketplaces

Customer:

  • Deliver customer-centric strategy – improve all customer touchpoints across service, site experience, offers, technology, product, visual merchandising display, and communications
  • Investigate opportunities to contribute to G-Star’s customer identification strategy (understanding our consumers where ever and whenever they shop).
    Systems and Reporting
  • Utilize Tableau, analytics, or other tools, ensure business and performance knowledge across the teams.
  • Create actionable reporting and easy to consume performance analysis across sales, product, customer journey, customer behavior, platforms, markets, trading activity, and testing activity.

What you bring to the table:

  • Savage negotiating skills
  • Strong skills in account relationship building and maintenance
  • Extensive global trading experience with major platforms like Amazon and Zalando.
  • Strong analytical, problem-solving, project and change management expertise
  • Expert Excel skills.
  • Experience with Tableau or using similar BI insights tools preferred
  • Excellent forecasting and planning skills
  • Strong cross-functional leadership skills with partnership experience across functional teams
  • Strong team player
  • Good understanding of digital marketing strategies including brand campaigns, paid social media, display advertising
  • Strong seasonal planning and campaign launch planning
  • Hands-on trading, marketing, and promotion experience within a retail environment (preferably fashion)

Skill Set:

  • Extensive experience with relationship management and negotiating with large strategic accounts
  • Experience in an international digital trading team driving change and growth
  • Commercially focused with an understanding of the nuances of an entrepreneurial brand
  • Have demonstrative knowledge of online buying behaviors with proven experience of delivering online customer experience improvement
  • Customer-focused
  • Resilient – experience of managing rapid change and growth.
  • People leader with a clear and concise communication style.

What we bring to the table:

Beyond a competitive salary, working at G-Star brings many other perks and exciting opportunities: an awesome and diverse team that collaborates to change the game; a work environment that offers room for fun, inspiration, and innovation; a clothing budget; a healthy, fresh and delicious lunch and even discounts in various fitness clubs and last but not least, a discount on a new bicycle.

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Kiki Verhoeven 06-46316309
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